We always strive to get things right 100% of the time, but we understand that there may be occasions when we don’t get things quite right for everyone.

On these occasions, we aim to do everything we can to resolve issues at the very earliest opportunity, and to the satisfaction of all parties.

If you have concerns over an issue caused by or happening in School which you consider important and to which reassurances are sought. We would advise that you try to resolve these in person in the first instance with a member of staff e.g. Senior Leader, Pastoral Team, class teacher etc.

Should you not be satisfied with the outcome of discussions with staff member(s), or you feel unable to address or resolve the issues face to face, you have the right to make a complaint.

Complaints should be raised in writing, via email/letter to the school’s email address which can be found on the ‘Contact Us’ page of the school’s website following the format outlined below:

• Your name
• Date
• Relationship to the school
• Child’s name
• Your address
• Contact details
• Concise details of your complaint (including dates, names of witnesses etc.)
• What actions you have already taken to try to resolve your complaint (who have you spoken with or written to already?)
• What actions you feel might resolve the problem at this stage

 Our school complaints procedure follows a staged approach:

• stage 1 (Senior Leader investigation and formal written response)
• stage 2  (Headteacher investigation and formal written response)

We would expect most complaints to be resolved at stage 1 or 2, however, where a complainant is not satisfied that the complaint has not been resolved adequately by the school (eg agreed actions by the school have not been taken), the complainant has the right to escalate the complaint further by re-submitting their complaint with an overview of why they feel the complaint has not been resolved satisfactorily. This should be submitted to clerk@wickersleypt.org:

• stage 3 (governors hearing and formal written response)
• stage 4 (trust senior managers review and formal written response)
• stage 5 (trustees review and formal written response)

For further information and guidance, please see our Complaints Policy.